Good Internal Quality is not everything.
But without good Internal Quality everything is nothing.

freely adapted from Arthur Schopenhauer

INTERNAL QUALITY

Organizations have tasks. To perform these responsibly two issues are essential:


Good IQ can lead an organization to fascinating top performances. Bad IQ on the other hand is "expensive". It can even endanger the very existence of an organization. Who wants to work in an organization with bad IQ? Who wants to be a customer, there? A new conception of the quality of an organization arises. That optimal structures and processes are also important, is obvious. However, as systems become more and more comprehensive, the human being - and thus Internal Quality - makes the difference more than before. Even the path to the world of digitalization and new work can only be successfully mastered with good IQ. The same applies to strategic change and crises management.

High relevance of good Internal Quality

ETHIC
Social responsibility, sustainability, justice, trust, purpose

STRATEGIC
Competitiveness, employer attractiveness, strategic change, crisis management, agility, resilience

OPERATIVE
Profitability, efficiency, effectiveness, risk, compliance, recruitment, retention


PROBLEM AND SOLUTION

In practice, the effort to achieve good Internal Quality is often immense. Nevertheless, IQ, especially in medium-sized and large organizations, still has critical deficits, in general. In some areas of one and the same organization the IQ is good, in others it is bad. Organizations of the private and public sector are equally affected: companies, public administrations, hospitals, etc. Opinions differ on the causes of the deficits: Some say that the employees are responsible. They lack commitment. Communication and cooperation should be encouraged. Others argue that management is responsible. It´s focus is too much on short-term results. Capacities and processes should be improved. According to CGIFOS findings, the cause lies deeper: The weak point is the management system that is in use until now. It has a gap with respect to Internal Quality. This gap is filled with MIQ.


MIQ - MANAGEMENT INTERNAL QUALITY

MIQ is a comprehensive system for the management of an organization from the IQ-perspective. The IQ situation is measured by means of a specifically designed survey. And what is to be measured can also be steered and controlled. Problems are precisely identified and solved. MIQ is relevant for all medium-sized and large organizations, private and public. It complements their existing management system that focuses on EQ and is designed analogously to this. Keywords are integrated planning and control, incentives, empowerment etc. However, the MIQ effort is much lower. A new era begins.

MIQ leads to comprehensive radiation effects. Theory and practice are affected. Whoever seizes the new opportunities in time will be on the side of the winners. For service providers such as banks, insurance companies or auditing firms, for example, MIQ not only opens up the possibility of optimizing their own organization, but new products and services can also be developed. Keywords are creditworthiness/rating, compliance, corporate governance, risk management, company valuation. For management consulting as well as in the area of certification MIQ can be a disruptive factor. Previous methods are partly integrated into MIQ, partly modified or replaced. Programs such as corporate/public governance, corporate social responsibility, diversity or sustainability are also changing. On macro economic level, MIQ means a change in assessment and control with new opportunities for economic policy. Sectoral solutions are also possible, such as in the health care or in public administration.


COMMENTS FROM EXPERTS
 
The quality of our companies determines the quality of our economy - ultimately the quality of our society as a whole. The CGIFOS concept of Internal Quality and its management starts here with an innovative solution. New challenges and opportunities are opening up. The potential is significant.
 
Gerhard Ziegler, CPA
Senior Executive Partner, BANSBACH GmbH
President, Chamber of Auditors, Germany

 

When crises have the aftertaste of disaster, there is hope that alternative solutions will be considered. I believe that the future of care lies in strengthening its internal quality. Management Internal Quality (MIQ) is a new solution that - according to my firm conviction after more than 40 years of experience in nursing and quality management - will open up decisive economic potential and set new standards in employee orientation as well as in competition.
 
Marie-Luise Müller
Senior Executive, Nursing and Quality Management
Honorary President, German Nursing Council