Definition
Inner Quality (IQ) refers to the quality of value- and purpose-oriented behavior in the execution of tasks. It captures how individuals and organizational units perceive, interpret, and carry out their responsibilities.

Core Idea
In complex organizations, a significant share of results depends on how tasks are actually carried out in practice. This aspect remains insufficiently conceptualized in established management approaches. As a result, an essential part of how organizations function remains insufficiently understood and addressed.

Conceptual Perspective
Inner Quality constitutes a distinct dimension of organizational performance with its own structure and internal differentiation. It can be described through characteristic patterns of behavior and their interaction, and it is systematically related to other dimensions such as structures, processes, and socio-psychological conditions.

Relevance
Inner Quality is a critical factor for: